IMPORTANT NOTICE: COVID-19 Visitor Policy Update

Privacy Policy

 1. Introduction

Dominion Nursing Agency Pty Ltd (“Dominion Nursing Agency”, “DNA”, “we”, “our”, “us”) is committed to protecting the privacy, confidentiality, integrity, and security of the personal information entrusted to us.

We recognise that privacy is fundamental to maintaining the trust of our clients, candidates, employees, contractors, healthcare organisations, website visitors, suppliers, and business partners.

This Privacy Policy explains how we collect, use, disclose, store, protect, and manage personal information in accordance with:

  • Privacy Act 1988 (Cth)

  • Australian Privacy Principles (APPs)

  • Notifiable Data Breaches Scheme

  • Spam Act 2003 (Cth)

  • Telecommunications Act 1997

  • Fair Work Act 2009

  • National Disability Insurance Scheme (NDIS) requirements (where applicable)

  • Aged Care Quality Standards (where applicable)

  • Relevant State and Commonwealth legislation

By using our website, submitting enquiries, applying for employment, engaging our recruitment services, or interacting with Dominion Nursing Agency, you acknowledge and consent to this Privacy Policy.

2. Who We Are

Dominion Nursing Agency Pty Ltd provides workforce and recruitment solutions across Australia, including but not limited to:

  • Nursing Recruitment

  • Aged Care Staffing

  • Disability Support Staffing

  • Mental Health Staffing

  • Allied Health Recruitment

  • Community Care Staffing

  • Temporary Staffing

  • Permanent Recruitment

  • Labour Hire

  • Healthcare Workforce Management

  • Recruitment Consulting

  • Compliance Management

  • Candidate Screening

  • Workforce Solutions

3. Scope of this Policy

This Privacy Policy applies to:

  • Website visitors

  • Job applicants

  • Employees

  • Contractors

  • Agency workers

  • Clients

  • Healthcare providers

  • Referees

  • Suppliers

  • Business partners

  • Students

  • Volunteers

  • Individuals contacting us through any channel

including interactions through:

  • our website

  • online forms

  • emails

  • telephone

  • SMS

  • live chat

  • social media

  • mobile applications

  • recruitment portals

  • client portals

  • learning platforms

  • electronic documents

4. Personal Information We Collect

Depending on the services you use, we may collect:

Identity Information

  • Full name

  • Previous names

  • Date of birth

  • Gender

  • Photograph

  • Signature

  • Government-issued identification

  • Passport details

  • Driver licence

  • Medicare information

  • Working with Children Check

  • Police Clearance

  • NDIS Worker Screening

  • Professional registrations

Contact Information

  • Residential address

  • Postal address

  • Email address

  • Mobile number

  • Telephone number

  • Emergency contacts

Employment Information

  • Resume

  • Employment history

  • References

  • Qualifications

  • Licences

  • Certifications

  • Professional memberships

  • Continuing professional development records

  • Skills

  • Availability

  • Shift preferences

  • Payroll details

  • Superannuation

  • Tax File Number (where legally required)

  • Banking details

Health Information

Where permitted by law, we may collect:

  • Vaccination records

  • Fitness for work assessments

  • Medical clearances

  • Health declarations

  • Disability adjustments

  • Drug and alcohol screening

  • Infection control records

  • Other information required for placement

Health information is considered sensitive information under Australian privacy law and receives additional protection.

Client Information

We may collect:

  • Organisation details

  • Contact persons

  • Business addresses

  • Billing information

  • Placement history

  • Service requirements

  • Feedback

  • Contract documentation

Website Information

When visiting our website we may collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Screen resolution

  • Geographic location

  • Pages visited

  • Time spent

  • Referring websites

  • Clickstream data

  • Cookies

  • Analytics information

5. Sensitive Information

Sensitive information may include:

  • Health records

  • Criminal history

  • Professional misconduct findings

  • Religious beliefs (only where relevant)

  • Disability information

  • Biometric verification (where applicable)

We only collect sensitive information:

  • with your consent;

  • where authorised by law;

  • where necessary for recruitment;

  • where required for workplace safety;

  • where required by government authorities.

6. How We Collect Personal Information

We collect information directly from you when you:

  • complete online forms

  • submit enquiries

  • register an account

  • apply for employment

  • upload documents

  • subscribe to newsletters

  • request quotations

  • contact customer support

  • participate in surveys

  • attend webinars

  • attend interviews

  • participate in training

  • communicate via email

  • communicate via SMS

  • use live chat

  • engage on social media

We may also collect information from:

  • referees

  • employers

  • educational institutions

  • government agencies

  • professional boards

  • background screening providers

  • police agencies

  • visa verification services

  • publicly available sources

  • recruitment platforms

7. Why We Collect Your Information

We collect information to:

  • provide recruitment services

  • assess job applications

  • verify identity

  • conduct background checks

  • confirm work rights

  • verify qualifications

  • manage employment

  • process payroll

  • manage placements

  • communicate with clients

  • improve customer service

  • comply with legal obligations

  • provide newsletters

  • improve our website

  • detect fraud

  • protect our business

  • manage complaints

  • conduct quality assurance

  • maintain security

8. Cookies

Our website uses cookies to:

  • improve website functionality

  • remember preferences

  • maintain sessions

  • analyse website traffic

  • improve user experience

  • personalise content

  • support marketing campaigns

Users may disable cookies through browser settings, however some website functionality may not operate correctly.

9. Analytics

We may use analytics platforms including:

  • Google Analytics

  • Microsoft Clarity

  • Google Tag Manager

  • Meta Pixel

  • LinkedIn Insight Tag

These services may collect anonymous usage information.

10. Marketing Communications

With your consent we may send:

  • newsletters

  • recruitment opportunities

  • healthcare updates

  • promotions

  • events

  • webinars

  • company announcements

You may unsubscribe at any time using the unsubscribe link or by contacting us.

11. Recruitment Information

Applicants acknowledge that we may:

  • assess applications

  • verify qualifications

  • contact referees

  • perform police checks

  • verify work rights

  • verify visas

  • verify registrations

  • conduct credential checks

  • retain recruitment records

12. Disclosure of Personal Information

We may disclose information to:

  • healthcare providers

  • aged care providers

  • disability organisations

  • hospitals

  • government agencies

  • payroll providers

  • accountants

  • lawyers

  • insurers

  • regulators

  • accreditation bodies

  • IT service providers

  • cloud hosting providers

  • identity verification providers

  • visa verification providers

  • banks

  • superannuation funds

  • debt recovery agencies

We do not sell your personal information.

13. Overseas Disclosure

Some service providers may store information outside Australia.

Where this occurs we take reasonable steps to ensure overseas recipients comply with Australian privacy standards.

14. Data Security

Dominion Nursing Agency maintains industry-standard security controls including:

  • SSL encryption

  • HTTPS

  • firewalls

  • multi-factor authentication

  • role-based access control

  • audit logs

  • endpoint protection

  • intrusion monitoring

  • encryption at rest

  • encryption in transit

  • regular backups

  • vulnerability testing

  • security monitoring

  • disaster recovery procedures

Only authorised personnel may access personal information.

15. Data Retention

We retain information only for as long as reasonably necessary to:

  • provide services

  • comply with legal obligations

  • resolve disputes

  • enforce agreements

  • meet employment record requirements

When no longer required, information is securely destroyed or permanently de-identified.

16. Notifiable Data Breaches

If an eligible data breach occurs that is likely to result in serious harm, Dominion Nursing Agency will comply with the Notifiable Data Breaches Scheme by:

  • investigating the incident promptly;

  • containing the breach where possible;

  • assessing the risk of serious harm;

  • notifying affected individuals where required; and

  • notifying the Office of the Australian Information Commissioner (OAIC) where legally required.

17. Your Privacy Rights

Subject to Australian law, you may request to:

  • access your personal information;

  • correct inaccurate information;

  • update personal details;

  • withdraw consent where applicable;

  • request deletion where legally permissible;

  • object to certain processing activities;

  • make privacy complaints.

Requests should be submitted in writing.

Reasonable identification may be required before access is granted.

18. Third-Party Websites

Our website may contain links to external websites.

Dominion Nursing Agency is not responsible for the privacy practices of third-party websites.

Users should review the privacy policies of those websites before providing personal information.

19. Children’s Privacy

Our website and recruitment services are not intended for children under 16 years of age unless required as part of approved educational or employment programs and authorised by a parent or legal guardian.

20. Automated Decision-Making

Some recruitment processes may involve automated technologies including:

  • resume parsing;

  • skills matching;

  • document verification;

  • compliance validation;

  • candidate ranking.

Final recruitment decisions are made by appropriately authorised personnel.

21. CCTV and Monitoring

Where applicable, our offices may use CCTV and security monitoring systems for:

  • workplace safety;

  • security;

  • fraud prevention;

  • asset protection; and

  • incident investigations.

22. Social Media

If you interact with Dominion Nursing Agency through social media platforms, information shared may be collected and used in accordance with this Privacy Policy and the privacy policies of the relevant platform.

23. Legal Compliance

We may disclose personal information where required by law, including in response to:

  • court orders;

  • subpoenas;

  • warrants;

  • law enforcement requests;

  • regulatory investigations;

  • public health requirements; or

  • other lawful requests.

24. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, business practices, or our services.

The latest version will always be published on our website with the updated effective date.

Continued use of our website constitutes acceptance of any revised Privacy Policy.

25. Contact Us

For privacy enquiries, corrections, complaints, or requests to access your personal information, please contact:

Privacy Officer
Dominion Nursing Agency Pty Ltd

Email: info@dominionnursingagency.com.au

Telephone: [Insert Phone Number]

Postal Address:
[Insert Business Address]

Website: https://dominionnursingagency.com.au

26. Making a Privacy Complaint

If you believe your privacy has been breached, please contact our Privacy Officer first.

We aim to acknowledge complaints promptly and investigate them fairly and efficiently.

If you are not satisfied with our response, you may lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)

Website: https://www.oaic.gov.au

Telephone: 1300 363 992

Postal Address:

GPO Box 5218
Sydney NSW 2001
Australia

27. Acceptance of this Policy

By accessing our website, submitting personal information, applying for employment, engaging our recruitment services, or continuing to use Dominion Nursing Agency’s services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Copyright © Dominion Nursing Agency Pty Ltd. All rights reserved.