IMPORTANT NOTICE: COVID-19 Visitor Policy Update

Frequently Asked Questions

What can we help with today?

Please click the arrow on the right to view our Frequently Asked Questions for each category listed below.

For Clients

Dominion Nursing Agency offers a wide range of services including Homecare, NDIS (National Disability Insurance Scheme) support, round-the-clock staffing, and aged care staffing with experienced workers in the following capacity:

  • Registered Nurses & Specialist Nurses (HDU, ICU, ED, CC, PAEDS & Oncology)
  • Registered Midwives (NICCU, Special Care Nursery)
  • Directors of Nursing, Nurse Unit Managers, Clinical Care Co-ordinators
  • Registered Psychiatric Nurses & Mental Health Clinicians
  • Endorsed Enrolled Nurses & Enrolled Nurses
  • Assistants in Nursing & Personal Carers Attendants
  • Nurse Educators & Facilitators
  • Patient Services Assistants, Theatre Techs and Non-Clinical Support
  • General services staff including Food Handlers, Cooks, Kitchen & Laundry Staff

We recruit Registered Nurses (RNs), Assistant in Nursing (AINs), and Enrolled Endorsed Nurses (EENs). All our nursing staff are thoroughly trained and come with extensive experience in their respective fields.


Our recruitment process is rigorous, involving background checks, verification of qualifications, and comprehensive training programs. We also conduct regular performance reviews to maintain high standards of care.


Yes, we offer round-the-clock staffing solutions to ensure that your healthcare needs are met 24/7, whether it’s for emergency coverage, regular shifts, or last-minute absences.


We consider the specific skills, experience, and personalities of our nurses to match them with the needs and preferences of our clients. This personalized approach helps ensure the highest level of care and satisfaction.


Under our NDIS services, we provide specialized nursing care tailored to individuals with disabilities. This includes assistance with daily activities, medication management, and other nursing-related needs to help them live independently.


Absolutely, we cater to both short-term and long-term staffing requirements, ranging from a single shift to ongoing, permanent placements, depending on the needs of our clients.


No, we only ask that you accept our terms of business and the associated fees by signing our service agreement document. Signing this agreement does not restrict you from using other service providers.


Our Minimium booking hours are 2 hours per shift request. 


For Home Care

Clinical Care Services:

  • Registered Nurses & Specialist Nurses (HDU, ICU, ED, CC, PAEDS & Oncology)
  • Registered Midwives (NICCU, Special Care Nursery)
  • Registered Psychiatric Nurses & Mental Health Clinicians
  • Endorsed Enrolled Nurses & Enrolled Nurses
  • Assistants in Nursing & Personal Care Attendants
  • Nurse Educators & Facilitators

Administrative and Support Services:

  • Directors of Nursing, Nurse Unit Managers, Clinical Care Coordinators
  • Ward Clerks & Healthcare Administrators
  • Patient Services Assistants, Theatre Technicians, and Non-Clinical Support
  • General Services Staff (Food Handlers, Cooks, Kitchen & Laundry Staff)

Specialized Care Services:

  • Palliative Care
  • Dementia Support
  • Respite Care

Homecare Services:

  • Personal Care
  • Medication Support
  • Post-operative Care
  • Meal Preparation
  • Domestic Assistance
  • Social Supports

Additional Services:

  • Travel Companions
  • Medical Escorts

Our caregivers are thoroughly vetted through background checks and are required to undergo rigorous training and continuous professional development to ensure the highest standard of care.


Yes, we believe in personal compatibility and strive to match caregivers to clients based on medical needs, personality, and preferences to ensure comfort and satisfaction.


Yes, our minimum shift booking time is 4 concurrent hours.


Care plans are created after an initial assessment by a qualified nurse. Plans are regularly reviewed and can be adjusted at any time to meet changing health needs and preferences.


Yes, we will endeavour to provide continuity of care when possible. This is achieved by scheduling your bookings in advance to ensure your preferred care giver/nurse is available.


Yes, all our personnel have undergone our strict recruitment process to ensure they hold appropriate qualifications, training, and experience. All personnel hold current Police Checks and Working with Children’s Check (where appropriate).


For Disability Support

Dominion Nursing Agency provides a wide range of disability support services including personal care, mobility assistance, community participation, and tailored support plans designed to enhance the independence and well-being of our clients.


We are committed to excellence. All our support workers undergo rigorous screening and are required to have relevant qualifications and extensive experience in disability care. We also provide continuous training to ensure high-quality service.


Absolutely. We believe in a personalized approach and tailor our services to meet the specific needs and preferences of each client. This includes flexible scheduling and adapting support to evolve with our clients’ requirements.


Yes, our minimum shift booking time is 4 concurrent hours.


Services can typically be initiated within a few days of the initial request. We strive to ensure that the necessary support is in place as quickly as possible, subject to the completion of an assessment to understand the specific needs of the client.


Our Participant’s safety is paramount. We implement strict protocols including background checks on all staff, regular training in safety and emergency procedures, and ongoing monitoring and assessment to ensure the highest standards of care.


We value feedback and take it seriously as it helps us improve our services. Complaints can be made via our website, phone, or email. We ensure a prompt response and take necessary actions to address any issues raised by clients or their families.