Business Operations Manager

Job Title: Business Operations Manager

Company: Dominion Nursing Agency

Location: St Mary’s, Australia

Salary: Up to $110,000 + superannuation (FTE)

About Dominion Nursing Agency:

Dominion Nursing Agency, we are your dedicated experts in healthcare staffing, specializing in providing exceptional services tailored to your unique needs. Our unwavering commitment to personalized care, professional development, and a compassionate team approach sets us apart in the industry. We prioritize the well-being of our clients, invest in the growth of our partners, and foster a collaborative work culture that consistently delivers outstanding support. 

Core Values that Define Us:

At the core of Dominion Nursing Agency’s identity are values that guide our every endeavor:

• Excellence: Striving for excellence is our constant pursuit.
• Integrity: We uphold the highest standards of integrity.
• Collaboration: We thrive on collaboration.
• Innovation: Innovation is our compass.
• Commitment: Our commitment extends beyond fulfilling roles.

Benefits and Culture:

• Salary: up to $110,000 + superannuation (FTE)
• Flexible working arrangement (five days/week), work from home and the St Mary’s office

Skills Required:

This role would suit an ambitious leader with experience in operations, project management, human resources, or finance in a Recruitment and Staffing Settings.

Key Responsibilities:

• Develop and implement operational strategies aligned with the company’s mission and vision.
• Create plans to optimize workflow and resource allocation for maximum efficiency.
• Evaluate current operations and identify areas for improvement.
• Lead and manage a team of professionals, including recruitment staff, administrative personnel, and operations support.
• Set clear performance expectations and provide regular feedback and coaching.
• Foster a collaborative and positive work environment.
• Continuously review and refine operational processes to streamline activities and reduce inefficiencies.
• Implement best practices and standard operating procedures (SOPs).
• Monitor process performance and make necessary adjustments.
• Develop and manage the operational budget, ensuring cost-effective operations.
• Allocate resources effectively to meet business objectives.
• Monitor expenses and identify opportunities for cost savings.
• Build and maintain strong relationships with clients and candidates.
• Ensure exceptional customer service to both clients and candidates.
• Address client and candidate inquiries, concerns, and feedback.
• Define key performance indicators (KPIs) to measure the success of operational initiatives.
• Regularly report on operational performance to senior management.
• Use data-driven insights to make informed decisions.
• Stay updated on relevant laws, regulations, and industry standards.
• Ensure the company’s operations comply with all legal and regulatory requirements.
• Implement compliance training and protocols.
• Manage relationships with vendors and suppliers for services and resources.
• Negotiate contracts, monitor performance, and ensure cost-effectiveness.
• Evaluate and select new vendors when necessary.
• Identify potential risks to the business operations and develop risk mitigation strategies.
• Implement robust security measures to protect data and confidential information.
• Prepare for and respond to unforeseen operational challenges.
• Oversee and coordinate special projects and initiatives related to business operations.
• Ensure projects are completed on time, within scope, and on budget.
• Collaborate with cross-functional teams to achieve project goals.
• Communicate operational updates and changes to stakeholders, including senior management, staff, and clients.
• Solicit feedback and input from various stakeholders to improve operations.
• Stay informed about industry trends and emerging technologies.
• Invest in professional development for yourself and the team.

While a degree in business, marketing, operations, or a related field would be advantageous, formal education and qualifications matter less than your experience, values, and drive.