This information is used:

• to provide you with the services which you request;
• for verifying your identity for security purposes;
• for marketing our services and products;
• information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

We keep information, which forms part of our business record for a minimum of six years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.

1. Your domain name and e-mail address

This information is recognised by our servers and the pages that you visit may be recorded. We shall not under any circumstances, divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:

• to correspond with you or deal with you as you expect;
• in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
• to send you news about the services to which you have signed up;
• to tell you about our other services.

2. Information you post on our website

Information you send to us by completing a form, is stored on our servers. We do not specifically use that information except for the purpose of conducting business with you. For instance, if you apply for a job, for the purpose of assessment of your suitability for that job, or if you complete a form to inform us of a matter or ask a question, we use the information reasonably to be able to take necessary action.

3. Website usage information

We may use software embedded in our website (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. We do not presently associate such information with an identifiable person.

4. Financial information relating to your credit cards

We do not collect and process any payment via our site.

5. Note on padlock symbols and other trust marks

Many companies offer certification and an icon or other small graphic to prove to site visitors that the site is safe. Some certify to a high level of safety. Others are more concerned to take our money than to provide a useful service. We do not handle information about your credit card so do not subscribe to any such service.

6. Credit reference

To assist in combating fraud, we may share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

7. Third party advertising

We do not use third party advertising on our site.

8. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.

9. Content you provide to us with a view to be used by third party

If you provide information to us with a view to it being read, copied, downloaded, or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. For example, if you provide us with your resume to be forwarded to a third party who has advertised for a vacancy via our site, such third parties will handle your information based on their own privacy policies over which we do not have any control.

10. Cookies

Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we use cookies:

• to record whether you have accepted the use of cookies on our web site. This is solely to comply with the law. If you have chosen not to accept cookies, we will not use cookies for your visit, but unfortunately, our site will not work well for you;
• to allow essential parts of our web site to operate for you;
• to operate our content management system;
• to operate the online notification form – the form that you use to contact us for any reason. This cookie is set on your arrival at our web site and deleted when you close your browser;
• to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser;
• to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited;
• to record that a user has viewed a webcast. It collects information in an anonymous form. This cookie expires when you close your browser;
• to record your activity during a web cast. An example is as to whether you have asked a question or provided an opinion by ticking a box. This information is retained so that we can serve your information to you when you return to the site. This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose. This cookie will last for 3 months, when it will be deleted automatically;
• to store your personal information so that you do not have to provide it afresh when you visit the site next time. This cookie will last for 90 days;
• to enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.

11. Calling us

When you call us, we may collect Calling Line Identification (CLI) information. We use this information to help improve the efficiency and effectiveness of our communication.

12. Sending a message to us

When you send us a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our business / organisation. We do not keep any personally identifiable information associated with your message, such as your name or email address.

13. Complaining

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

14. Job application and employment

If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.

15. Use of site by children

We do not market to children, nor do we sell products or services for purchase by children. We do sell products and services for end use by children, but for purchase by adults. If you are under 18, you may use our site only with consent from a parent or guardian.

16. Disclosure to Government and their agencies

We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

17. Compliance with the law

This confidentiality policy has been compiled so as to comply with the law of Australia. If you think it fails to satisfy the law of your jurisdiction, we like to hear from you, but ultimately it is your choice as to whether you wish to use our website.

18. Review or update personally identifiable information

At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

19. Removal of your information

If you wish us to remove personally identifiable information from our web site, you may contact us at info@dominionnursingagency.com.au. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

20. Data may be “processed” outside Australia

Our web sites are hosted in Australia at present. However, we may also use outsourced services in countries outside Australia in the future.

21. Complaints procedure

• If you have a complaint about how we are collected or handled your personal information, please contact us. We will endeavour in the first instance to deal with your complaint and take action to resolve the matter.
• If your complaint cannot be resolved at the first instance, we will ask you to lodge a formal complaint in writing, explaining the circumstances of the matter that you are complaining about, how you believe your privacy has been interfered with and how you believe your complaint should be resolved.
• We will acknowledge receipt of your formal complaint and indicate the timeframe that you can expect a response. We will endeavour to resolve the complaint as quickly as possible, but if the matter is complex and our investigation may take longer, we will let you know when we expect to provide our response.
• If you are unhappy with our response, you may refer your complaint to the Office of the Australian Information Commissioner.

22. Change in Privacy Policy

As we plan to ensure our privacy policy remains current, this policy is subject to change. Please return periodically to review our privacy policy.

If you have any question regarding the privacy policy, please contact us through the contact page.

How you can contact us

Emailing: info@dominionnursingagency.com.au

Sending a letter to us at:

Attn: Privacy Officer

PO Box 1059 St Marys NSW 1790

OAIC contact details:

Officer of the Australian Information Commissioner (OAIC)

Email: info@dominionnursingagency.com.au